Privacy Policy

1. Introduction

AXONSPIRE INC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, industry, business requirements
• Account Information: Username, password, preferences, and settings
• Communication Data: Messages, feedback, support requests, and correspondence
• Technical Information: IP address, browser type, device information, operating system

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Usage data and analytics
• Cookies and similar tracking technologies
• Log files and server data
• Performance metrics and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI solutions and services
• Communication: To respond to inquiries, provide support, and send service-related notifications
• Personalization: To customize and enhance your experience with our services
• Analytics: To analyze usage patterns and improve our offerings
• Marketing: To send promotional materials and updates (with your consent)
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Cloud infrastructure providers
• Payment processors
• Customer support platforms
• Analytics and marketing tools

4.2 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or security threats

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: Data transmission and storage encryption using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular security awareness training for our staff
• Incident Response: Procedures for detecting and responding to security incidents

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing your information
• Objection: Object to the processing of your information
• Withdrawal of Consent: Withdraw consent for processing based on consent

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification mechanisms

10. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance with Regulations

13.1 GDPR Compliance (EU)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Our lawful bases for processing include:

• Consent for marketing communications
• Contract performance for service provision
• Legitimate interests for analytics and improvements
• Legal obligations for compliance requirements

13.2 CCPA Compliance (California)

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to:

• Know what personal information we collect and how it's used
• Delete personal information we have collected
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

14. Data Processing Agreement

For enterprise customers, we provide separate Data Processing Agreements (DPAs) that outline our commitments as a data processor, including:

• Processing instructions and limitations
• Security measures and incident response
• Sub-processor management
• Data subject rights assistance
• Cross-border transfer safeguards